Refund policy

We accept returns up to 14 days after receiving your item. Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Unfortunately, we cannot accept returns on sale items.

 

If you would like to return an order, contact us at info@nevaehglow.com

If returning an item, we recommend you choose a tracked service. Please keep your proof of postage in case your parcel gets lost in transit. Delivery costs are non-refundable unless we are liable for mistakes on the shipping label. Items must be in a resellable state, in its original packaging with its labels still on.

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If you require any further information or options, please email us at info@nevaehglow.comand we'd be happy to help.